Responsible Gaming
at jeta91 — Play Safe,
Stay in Control

At jeta91, responsible gaming is not a legal footnote — it is a core principle that shapes every aspect of how we operate our online casino and cricket betting platform in Bangladesh. We firmly believe that gambling, when approached responsibly, is a legitimate and enjoyable form of entertainment. However, we also recognise that for a minority of players, gambling can develop into a problem that causes serious harm to individuals, families, and communities.

jeta91's responsible gaming programme is built around three pillars: prevention (making it easy to set limits before problems arise), early intervention (identifying warning signs and prompting players to reflect on their habits), and support (providing clear pathways to help for anyone who needs it). These three pillars inform every tool, policy, and player communication that jeta91 produces in relation to responsible gaming.

As a platform serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions of Bangladesh, jeta91 understands the social and economic context of its players. We are committed to ensuring that our platform is never a source of financial hardship for Bangladesh's gaming community. All jeta91 promotional activities are designed with responsible gaming principles in mind — we do not encourage players to chase losses, gamble beyond their means, or view gambling as a source of income.

jeta91 strictly prohibits access to its platform by anyone under the age of 18. Gambling is an adult activity and is inappropriate for minors. This rule applies to all products on the jeta91 platform without exception — casino games, live dealer tables, cricket betting, BPL and IPL wagering, slots, and all other services.

Age Verification at Registration: Every player registering a jeta91 account is required to confirm that they are 18 years of age or older. As part of the Know Your Customer (KYC) verification process, jeta91 may request a copy of a government-issued identity document — such as a National Identity Card (NID) or passport — to confirm the player's date of birth before their account is fully activated or before a withdrawal is processed.

Zero Tolerance for Underage Gambling: Any account found to have been created by or on behalf of a person under the age of 18 will be immediately suspended. Any winnings generated by an underage account will be voided and any deposited funds will be returned after deducting any amounts played. jeta91 will cooperate with any relevant authorities in investigating cases of underage gambling.

Protecting Minors in Your Household: If you share a device with younger family members, jeta91 strongly recommends that you log out of your account after each session, use device-level parental controls, and never share your login credentials with anyone. The jeta91 platform should never be accessible to children or teenagers in your household.

jeta91 provides a comprehensive suite of player protection tools that can be activated directly from your account settings. These tools are designed to give you full control over your gambling activity. Using these tools proactively — before a problem develops — is the most effective way to ensure that gambling remains a fun and affordable pastime.

Self-exclusion is the most powerful responsible gaming tool available on the jeta91 platform. It is designed for players who feel that their gambling has become difficult to control and who believe that a longer break — or permanent break — is in their best interest. jeta91 takes self-exclusion requests extremely seriously and processes them as a matter of urgency.

How to Request Self-Exclusion: Players can request self-exclusion directly from the responsible gaming section of their jeta91 account, or by contacting the jeta91 support team via email at [email protected]. When contacting support, state clearly that you wish to self-exclude and specify the duration (minimum 6 months, up to permanent exclusion). The request will be processed within 24 hours.

What Happens During Self-Exclusion: Once self-exclusion is active, your jeta91 account will be suspended and you will be unable to log in, make deposits, place bets, or participate in any gaming activity on the platform. jeta91 will also cease sending you any marketing or promotional communications for the duration of the exclusion. Any remaining balance in your account can be withdrawn before the exclusion period begins.

Duration Options: jeta91 offers the following self-exclusion periods:

• 6 months — minimum self-exclusion period
• 12 months — recommended for players with persistent concerns
• 5 years — extended exclusion for serious cases
• Permanent — indefinite self-exclusion with no reinstatement option

Reinstatement after Self-Exclusion: For temporary self-exclusion periods (6 months, 12 months, 5 years), players wishing to return to the platform after the exclusion period has elapsed must formally request reinstatement by contacting jeta91 support. A mandatory 7-day cooling-off period applies before reinstatement is confirmed. jeta91 reserves the right to decline reinstatement where it believes a player remains at risk.

Problem gambling can affect anyone, regardless of income, education, or background. It often develops gradually and can be difficult to recognise, particularly in its early stages. jeta91 encourages all players to regularly reflect on their gambling habits and to honestly assess whether gambling is still serving as entertainment or whether it has begun to cause harm.

The following self-assessment questions can help you identify whether your gambling may be becoming problematic. This is not a clinical diagnostic tool, but it is a useful starting point for honest self-reflection.

jeta91 is committed to ensuring that any player who needs help can access it quickly and without barriers. If you are concerned about your own gambling or that of someone you know, the following avenues of support are available.

jeta91 Responsible Gaming Support

The jeta91 responsible gaming team is available 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6). Contact us by email at [email protected] and mark your message with the subject line "Responsible Gaming". A dedicated team member will respond within 2 hours to assist with limit-setting, time-outs, self-exclusion, or any other concern related to your gambling activity.

National Mental Health Helpline — Bangladesh

If gambling-related stress or anxiety is affecting your mental health, the National Mental Health Helpline operated by the National Institute of Mental Health (NIMH) in Dhaka is available to Bangladesh residents. Seek professional counselling if you feel that gambling is impacting your psychological wellbeing.

Gamblers Anonymous

Gamblers Anonymous (GA) is a free, peer-support fellowship available internationally for individuals who wish to stop gambling. GA meetings follow a 12-step recovery programme and provide a confidential, non-judgmental environment for people affected by problem gambling. Visit www.gamblersanonymous.org for more information.

BeGambleAware

BeGambleAware is a leading independent charity providing information, advice, and support for problem gambling. Their resources are available in English and can be accessed at www.begambleaware.org.

The vast majority of jeta91 players gamble responsibly and enjoy the platform as an entertaining pastime. The following practical tips will help you maintain a healthy relationship with gambling and ensure that your jeta91 experience remains positive.

• Set a budget before you play and treat it as the cost of your entertainment — just as you would budget for a cinema ticket or a restaurant meal. Only gamble with money you can comfortably afford to lose.
• Never chase losses. If you have reached your session budget or loss limit, stop playing. Increasing your bets to recover losses is one of the most common patterns associated with problem gambling.
• Take regular breaks. Step away from the screen every 30–60 minutes. Use jeta91's session time reminders to automate this.
• Balance gambling with other activities. Ensure that gambling does not crowd out other hobbies, social activities, work commitments, or family time.
• Never gamble under the influence of alcohol or substances that impair judgment. Impaired decision-making significantly increases the risk of irresponsible gambling behaviour.
• Do not view gambling as a source of income. The house edge means that over time, gambling results in a net loss for the player. Approach jeta91 games as entertainment, not as a financial strategy.
• Keep gambling private from minors. Do not gamble in front of children or teenagers, and ensure that young people in your household cannot access your jeta91 account.
• Use the tools available to you. jeta91's deposit limits, loss limits, and time-out features exist for your benefit. Activating them is a sign of maturity and self-awareness, not weakness.
• Seek help early. If you notice any of the warning signs described in the section above, do not wait for the situation to worsen. Contact jeta91 support or a professional counselling service as soon as possible.

jeta91's responsible gaming team is available around the clock to assist any player with questions, concerns, or requests related to safe play. Whether you want to set a deposit limit, request a time-out, apply for self-exclusion, or simply talk through a concern, our team is ready to help without judgment.

All responsible gaming requests are treated as a priority and handled with the highest level of confidentiality. Your responsible gaming history is never shared with other parties and is used solely to protect your wellbeing on the jeta91 platform.

jeta91 is constantly reviewing and improving its responsible gaming tools and policies to reflect best practices in player protection. We welcome feedback from players on how we can better support safe and enjoyable gaming for Bangladesh's online gambling community.